Emerald Waterways: Your Cruise & Travel Preparation Guide

This page explains what you need to do before your Emerald Waterways cruise: complete the online Trip Personaliser to receive your travel documents and tickets, ensure personal and passport details are provided, check passport validity and visa requirements, organise travel insurance, and prepare necessary documentation and items ahead of your cruise departure.

EMERALD CRUISES IMPORTANT INFORMATION

Let’s get you ready for a smooth sailing holiday. See below some important information and steps to complete before you head out on your cruise/tour. This page includes information on the following:

• Online check-in. 
• Other important information ahead of your cruise.

IMPORTANT INFORMATION BEFORE YOU PROCEED

You will require your cruise line booking number to check into your cruise. This can be found on email correspondence as Booking reference number or on your booking confirmation in the PDF detailing your itinerary under the Supplier Booking Number. If you cannot find it, please call us and we can provide it to you.

EMERALD CRUISES ONLINE CHECK-IN:

In order you retrieve your travel documentation / tickets, you will need to complete your trip personaliser. For your emerald booking, please follow the below directions.

If you have not done so already, you will need to go to Emerald’s trip personaliser Emerald Trip Personaliser and complete the mandatory fields. You can save your progress at any time during the online registration and go back to it if need be.  

1. Go to Emerald Trip Personaliser.

2. Add in your cruise booking number, your last name and first name.
   
   PLEASE NOTE: It will display Scenic on the screen, as Emerald Cruises are part of the Scenic group.

   

3. You will see fields that are incomplete and completed. All fields must be completed.

   

4. Your travel documentation / tickets will be sent to your address via post.

Emerald Cruises frequently asked questions can be found here FAQ's.